Lady Macbeth Essay

Lady Macbeth: In the play â€Å"Macbeth† written by Shakespeare the character Lady Macbeth is duplicitous. â€Å"†¦look like th’innocent flower, But be the serpent under’t† (I, vi, 64-65). The snake and the flower was a reference towards Macbeth although it depicts Lady Macbeth as well. Since she is under the same curse as Macbeth, because she has the same name, she is equally affected by the witches as he is. He is captured into the prophecy of the witches and so is Lady Macbeth. She might look kind and loyal to the king but above that, she is masked with greed and ambition.Lady Macbeth’s duplicity is also shown through the black permitting from behind her body. This displays her real true self that is covered by the cracked, masked bewitched image on the top. This was created through the witch’s interpretation of fate. â€Å"†¦look into the seeds of time†¦Ã¢â‚¬  (I, iii, 56) Lady Macbeth is holding the bloody dagger to demo nstrate that it was because of her ambitious attitude â€Å"Leave all the rest to me† (I, v, 73) and confidence â€Å"We fail? But screw your courage to the sticking-place, And we’ll not fail. † (I, vii, 59- 61) that was the reason to Duncan’s death.Lady Macbeth was the one with the plans and motives; Macbeth was only the man who executed what his wife had told him to do like a puppet. That is why Lady Macbeth is holding the murder weapon because she the one who is ultimately responsible for the King’s death. Lady Macbeth is holding a bloody crown to her head. This is to symbolise how she (Like Macbeth) are king and queen but have a worthless throne. The gold in the crown (riches and wealth that come with being king/queen) show that they may have had more riches/wealth if they were pronounced the heirs other than through murder.The blood wiping out the gold is to show how since they killed Duncan, they are now no longer given riches or promised the throne forever. All of this shows to us how impulsive Lady Macbeth is. â€Å"what cannot you and I perform upon th’unguarded Duncan? † (I, vii, 69-70). She didn’t think of the consequences or the results of her actions. Of how their sacrifice will be futile until they have a son to claim and secure their throne and line of kings. Lady Macbeth’s green clothing is to show her desire in getting to a higher position in the Great Chain of Being.First it is trying to become a man â€Å"Come, you spirits that tend on mortal thoughts, unsex me her†¦Ã¢â‚¬  (I, v, 39-40). Her greed then is what took her above and beyond to killing the king and reaching his high and grand status. â€Å"†¦our hostess keeps her state†¦Ã¢â‚¬  (III, iv, 5). Lady Macbeth has a letter hanging from her body. This is to show how she is literate. â€Å" they met me in the day of success†¦Ã¢â‚¬  (I, v, 1-13). During this era, women were thought to be lower than men and were not supposed to be educated. However, the first time Lady Macbeth was introduced was through her reading a letter.It also reveals to us that she is ahead of her time. She is quite distinctive compared to other typical women during that era. Another reason why she is ahead of her time is because she finds herself to be on par with her husband. It’s showing us a more dominant side to her where she’s elevated herself to his status. In addition to herself, Macbeth also finds her to be an equal to him. â€Å"This have I thought good to deliver thee, my dearest partner of greatness† (I, v, 9-10). Lady Macbeth is well-dressed in rich clothes to show that she is well-respected. An example of this is through King Duncan â€Å"See, see, our honour’d hostess. (I, vi, 11). She is thought to be worthy in every aspect and is therefore fit for clothes for a queen. Yet the clothes seem too big for her. Lady Macbeth is in a position of status that she does not f it to be in. Also, the reason why her clothes are too big for her is because she has belittled herself so much in the act of killing the King that any level of the Great Chain of Being would be too high in moral ground for her. (The size of clothes would all be too big for her). Her red hair is to symbolise how she is unappreciative and unaccepting towards her husband.She is always trying to change him â€Å"yet do I fear they nature, it is too full o’th’milk of human kindness†¦Ã¢â‚¬  (I, v, 15-16) Lady Macbeth doesn’t see him as a man and is always pointing that out to him. She is bullying him around because she needs him to achieve her desires and goals in life. â€Å"Are you a man? † (III, iv, 58) Lady Macbeth has a very guilty conscious. It is symbolised through one of her eyes. It’s to show how Lady Macbeth feels it is alright to do any evil deed as long as it is veiled by the cover of darkness and she doesn’t need to see it hers elf. Come, thick night, and pall thee in the dunnest smoke of hell, that my keen knife see not the wound it makes, nor heaven peep through the blanket of the dark to cry, ‘Hold, hold. ’ (I, v, 49-53) Another way to look at it is by saying that she feels it’s alright to commit a deed with her hands without letting her eyes (conscious) see it. This shows she has strong faith in fate and God because she doesn’t want to be held accountable for her actions. (Predestined) Lady Macbeth isn’t smiling because she is insecure. She is alarmed and nervous after killing the king.Even the slightest of sounds make her go abrupt. â€Å"Hark, peace! It was the owl that shriek’d†¦Ã¢â‚¬  (II, ii, 3) She isn’t at peace and she isn’t satisfied by her actions. Still in shock during and after the murder, Lady Macbeth is troubled and unable to remain contempt. Lady Macbeth has an unusual personality. She is two-faced, ambitious, confident, impul sive, greedy, literate, distinctive, dominant, well-respected, unappreciative, unaccepting, conscious, and insecure. She is a lady who has a rare combination of traits that together make up her villainous character.

Drugs And Treatment Of Diabetes Health And Social Care Essay

There are two types of diabetes: type I Insulin Dependent Diabetes Mellitus ( IDDM ) and juvenile oncoming diabetes. It is caused by autoimmune devastation of Isles of Langerhans of pancreas. Type II: Non- Insulin Dependent Diabetes Mellitus ( NIDDM ) and big oncoming diabetes. It occurs above 40 old ages of age and go more common with increasing age. Type II diabetes is more common than type I. It includes about 90 per centum of entire instances. It varies within and between states and increasing throughout the universe. Familial constituent plays a major regulation in type II diabetes than type I diabetes. Identical twins are much more prone to type II diabetes than type I. If male parent or female parent has type II the possibility of disease in kids is 7-14 per centum. If both parents have type II diabetes so the possibility of disease additions to 45 per centum. Almost all patients who are holding type II is are symptomless. Other patients show symptoms like hyperglycaemia and vascular prostration.Former TreatmentsIn early seventeenth century a London doctor, Dr. Thomas Wills, confirms diabetes by trying his patient ‘s piss. He diagnosed his patients with diabetes mellitus, if the piss had a sweet gustatory sensation and he called it as ‘honeyed diabetes ‘ . Monitoring of blood sugar degrees by this method m ostly unchanged until twentieth century. In 1921, sawbones Frederick Banting, his helper Charles Best extracted insulin. They administered the extracted insulin to Leonard Thompson, a immature male child death of diabetes, with aid of Dr. Collip and Dr. Macleod. Within a twenty-four hours, Leonard ‘s perilously high blood sugars had come to normal degrees. This find is cardinal portion in diabetes history. In 1936 PZI, longer moving insulin was created. In 1952 Lente, which contains high degrees of Zn, advancing the longer continuance of action was invented. In 1950, unwritten medications- sulfonylureas were developed for the people with type II diabetes. These drugs stimulate the pancreas to bring forth more insulin, assisting people with type II diabetes maintain tighter control over their blood sugar degrees ( Diabetes Health, 1996 ) . The individual usage syringe was introduced in 1961 by Becton-Dickinson. This reduced the sum of hurting from injections every bit good as the clip consuming of boiling acerate leafs and glass panpipes. The first portable glucose metre was created in 1969 by Ames Diagnostics. Diabetes Health board member Dr. Richard Bernstein, in his book titled Diabetes Type II, Including Type I, depict his first Ames metre: â€Å" In October of 1969, I came across an advertizement for a new device to assist exigency suites distinguish between unconscious diabetics and unconscious rummies when the research labs were closed at dark†¦ The instrument had a four-inch galvanometer with a beady bearing, weighed three lbs † ( Diabetes Health, 1996 ) . New engineerings modified the size of glucose metres to the size of reckoners. Insulin pumps were designed as per the organic structure ‘s normal release of insulin in 1979. It pumps insulin utilizing a little acerate leaf which is inserted into tegument. But it had no force per unit area accommodation characteristic, so the users got awful hurting. To avoid this hurting Derata released modern needle free injectors holding adjustable force per unit area called Derma-Ject which are comparatively pain free. The haemoglobin A1c trial was devised in 1979 in order to make a more precise blood sugar measuring. With the A1c, haemoglobin, the oxygen-carrying pigment in ruddy blood cells, is used to track glucose alterations over a period of four months, the life span of the cell. Hemoglobin links with the glucose in blood ; the more glucose nowadays, the greater sum of haemoglobin linked with glucose. The A1c became a standard measuring for blood sugar control in the comprehensive ten-year survey from 1983 to 1993-the Diabetes Control and Complications Trial ( DC CT ) ( Diabetes Health, 1996 ) .Present TreatmentFinally an unwritten medicine was approved by FDA in 1995 that is Metformin ( biguanides ) . Like other sulfonylurea drugs Glucophage does non increase insulin production in the organic structure but it increases musculuss ability to utilize insulin. Another drug Precose was approved by the people with diabetes II. It reduces sudden rise in blood glucose degree because it delays the saccharides digestion after a repast. The patients should wait for long clip to take these types of drugs so, Lispro a rapid fast drug was developed which can be taken 15 min prior to repasts. In recent old ages unwritten hypoglycaemic drugs are good being used by the patients. Sulfonylureas are the first line of drugs like glimepride, gliclazide, Glucotrol. Weight addition is more with these drugs. To avoid this complication meglitinide parallels are derived such as repaglinide, nateglinide. They cause less weight addition and less allergic than sulfonylureas. Another drug phenformin a biguanide which was discontinued because it causes lactoacidosis and it does non demo any long term effects. Lot of combination drugs are used to handle insulin opposition. Biguanides can be combined with sulfonylureas, meglitinides and with glitazones to handle insulin opposition syndrome. But glitazones exhibits significant insulin opposition at this clip dose of sulfonylureas or of insulin should be decreased to counterbalance for any enhanced insulin activity. Combination therapy of Glucophage and rosiglitazone in patients with type II diabetes mellitus was studied to measure the efficaciousness of this therapy. This drug combination therapy improved the glycemic control, I? cell operation and insulin sensitiveness more efficaciously compared with separately metformin intervention. In some other surveies multi drug combination therapy is used which is ternary therapy with glimepiride along with Glucophage and a thiazolidinedione. This survey resulted in compared to double combination of Glucophage and thiazolidinedione. But it shows hypoglycaemia with low hazard. With these ratings we can state that usage of unwritten hypoglycaemic drugs are really common than any other type of dose regimen. ‘Anakinra ‘ the drug which acts an interleukin-1 receptor adversary showed successful lessening in glycated haemoglobin. It decreased the production of interleukin-1 I? cells in pancreas of human. Thus it regulates the high blood glucose degrees in the organic structure. New engineerings made really much easier in readying of insulin and their types. Recently Inhaled Human Insulin ( Exubera ) was approved by EU and US for preprandial usage in grownup patients with diabetes mellitus. It was good tolerated and was effectual in patients with type II diabetes mellitus when administered entirely or in combination with anti-hyperglycemic therapy or in combination with basal hypodermic insulin. Inhaled insulin, Exubera appeared to be effectual but it is non better than injected short moving insulin. It has no long term safety and is non a cost effectual intervention. Research workers showed involvement in patient ‘s life style besides. Surveies like control of Lifestyle Over and Above Drugs in Diabetes ( LOADD ) suggest that there was an betterment in both anthropometric and glycemic control steps, nutritionary intervention in patients with diabetes mellitus II who are at high hazard of cardio vascular disease.FUTURE TreatmentsFuture diabetes intervention is pancreatic cell organ transplant and islets of Langerhans organ transplant. Pancreatic cell organ transplant tests are done in 2009 on monkeys in which two monkeys showed effectual consequences and one monkey was died due to undetermined causes. Grape fruit ingredient is another new developing drug for diabetes chiefly for type II. ‘Naringenin ‘ compound nowadays in grape fruit makes the liver to fire fat instead than hive awaying after a repast. Recent tests in America utilizing ‘naringenin ‘ are successful in mice but non yet in worlds. It may be success in worlds and may be a good nearing intervention in type II diabetes. ‘Tolrestat ‘ is a new drug utilizing for distending micro vass and increase in tissue perfusion. Generally sorbitol causes inspissating of membrane of capillary endothelium, which leads to narrowing of micro vass and a lessening in tissue perfusion. STOP-NIDDM tests are done with acarbose therapy in pre-diabetic instances. It successfully prevents the figure of new instances by reconstructing I? cell map. Recent surveies proven that ‘resistin ‘ a compound in adipose tissue is moving as insulin resistant so selective I? 3 agonists are given for corpulent patients. Transplant of I? cells and incorporation of insulin cistrons in non I? cell lines are one of the approaching interventions for diabetes.DecisionThe betterments in diabetes attention should go on. Awareness should be increased in people who are at high hazard of the disease. All the drugs which are utilizing have side effects and lead to discomfort to the patients. In this background, there is demand to research therapies from alternate systems of medical specialties, which will be effectual, safe and good tolerated. For the past decennaries new medical specialties are discovered with new engineerings may be in future we can anticipate the drug which has no side effects and remedies diabetes. For the clip now insulin pumps and combination therapies are the best to handle diabetes.

Cash Flow Essay Example | Topics and Well Written Essays - 250 words

Cash Flow - Essay Example It (comparison) also identifies the differences in timing between cash payments and expenses. Through the direct method of cash flows, reconciliation of the actual cash flows from operating activities with the accrual-based accounting net income can be done. The company’s stated profitability and its cash holding position is therefore clearly presented to its stakeholders in this manner. The indirect method of cash-flow preparation requires a well-established link between the balance sheet and the income statement. The statement users are therefore, able to systematically and logically view the company’s financial statements. The company’s current assets and liabilities reflected on the balance sheet are easily traced back to its operations summarized in the income statement. The use of indirect method makes it possible to disclose the company’s non-cash transactions. The statement users are therefore, in a better position to understand how non-cash transactions are not sources of cash flows but factors of net income. Direct method is an alternative to the indirect method of cash flows. The company’s cash payments and receipts with detailed categories are disclosed separately when using the direct method. Such a practice can make the financial statement to appear clustered. Auditors also tend to ask for an additional reconciliation schedule on cash flows and income from company’s using direct method. However, accounting rule-setting authorities allows companies to use indirect method by disclosing, in a simpler statement format, changes in current assets and liabilities. As a CFO I would prefer the indirect statement of cash flows method. The indirect method starts by identifying the companys net income or loss. Subsequently, any non-cash expenses, such as depreciation, amortization, loss provision for accounts receivable and any losses on the sale of a

Accounting Information Systems (AIS) And Telecommunicating Accounting Essay

Accounting Information Systems (AIS) And Telecommunicating Accounting Information - Essay Example This paper stresses that using Accounting Information System (AIS) is not risk-free. Any data that can be communicated across the internet or through satellite can be viewed and interrupted by a third party without main party’s prior consent. Such unwanted intrusion is also known as hacking into unauthorised systems. Every organization that has globalized over the years must ensure the safety of data of their customers when they operate. With thousands of new software built across the globe every day, the loop holes of the system penetration is getting more visible. Sometimes, it so happens that some hackers work so swiftly that even the organization to which they target to hack, cannot find out that they are being hacked until it’s too late to recover actual losses. This essay makes a conclusion that this unsecured public network connection becomes vulnerable to such attacks frequently so the organizations decided to work under secured private networks with B-2-B and B-2-C network architecture. These are basically electronic commerce concepts that incorporate AIS and enable the organization to communicate in secured zones where third party cannot intrude as the network is privatised. In short we may say that with little responsibility on organizations’ behalf, if the AIS are implemented in secured private networks, its benefits outweigh risks for the customers as well as the organizations.

Analysis of Terrorist Attacks in International Law Research Paper

Analysis of Terrorist Attacks in International Law - Research Paper Example Hague Convention considers the unlawful seizure of an aircraft, an international criminal offense and even the accomplices of the hijackers are charged with the same offense and even the states that get connected to the offense are asked to abide with the international law of hijacking. "The Convention requires each contracting state to take such measures as may be necessary to establish its jurisdiction over the offense when the offense is committed on board an aircraft registered in that state, or when the aircraft lands in that state with the offender on board, or when the alleged offender is present in its territory and it does not extradite him to one of the other states just mentioned" American Society of International Law.1" The use of the hijacked aircraft as lethal weapons, resulting in the deaths of hundreds if not thousands of persons, may be a crime against humanity under international law. The Statute of the International Criminal Court, which is in the process of obtaining the necessary ratifications to enter into force, defines a crime against humanity as any of several listed acts "when committed as part of a widespread or systematic attack directed against any civilian population, with knowledge of the attack." The acts include murder and "other inhumane acts of a similar character intentionally causing great suffering, or serious injury to body or to mental or physical health." When the attack happened in 2001 on the World Trade Centre, the International Criminal Court was not yet functioning. Still, the crimes were held as crimes against humanity that would be subject to all domestic criminal courts of the world and eventually they came under the jurisdiction of International Criminal Court. Under the jurisdiction of international law, not only any country could try the terrorists for the terrorist acts within the borders of that particular country irrespective of their nationality and citizenship according to the statutes that are in force, but also the terrorists could be sent to another country for trial if that country's grievance against such terrorists is more severe. All the countries can exercise the universal jurisdiction for the crimes committed against their State. According to the universal law, any country can bring such terrorist offenses under its own law and prosecute the offenders if 'they are within its custody'.International law issues can also crop up if any country is obviously harboring terrorists who have already committed acts of terrorism anywhere in the world. Military action against such a country is definitely not advised, but the country could be the target of many other international actions like sanctions, trade embargos etc. If there is an extradition treaty between the two countries, it should be honored immediately and not doing so, can earn the status of a rogue nation to the un-obliging country.

The contribution of the construction industry to economic development Dissertation

The contribution of the construction industry to economic development in Libya - Dissertation Example Over the next ten years i.e. 1991-2001 both GDP of construction industry and national GDP were increased significantly and the contribution of construction industry to Libya’s GDP was also increased significantly. In 2001 this contribution reached at 7.03%. However, since 2001 it again started to lower and quite surprisingly it came to almost 3.95% in the year 2006. In the next three years construction industry has contributed 4.52%, 5.13% and 8.78% respectively. Question 2 These percentage contributions of construction industry to the national GDP tells the way Libya’s construction industry has grown with the growth of the country’s economy. During the period of 1986-1991 construction industry’s growth was quite volatile whereas the national economy has grown consistently. In other words construction industry failed to perform in a constant way with respect to Libya’s economy. Similar trend is also observed over the next ten years i.e. 1991-2001 an d main reason behind such findings is the fact that there is lack of consistency in the growth of construction industry although the national economy has grown on a regular basis. However, data shows that during 2004-2009 this industry has grown constantly (from 2159.2 Million Libyan Dollar to 7577.5 Million Libyan Dollar).

Law and Economics School of Thought Essay Example | Topics and Well Written Essays - 750 words

Law and Economics School of Thought - Essay Example Morality is thus considered a function of humanity in any given society. In terms of human rights, natural law exponents are of the view that some rights are inherent and/or universally cognizable through human reason. This view was especially used in the formulation of common law. Enthusiasts of common law, therefore, mainly concur with this school of thought. The positivist view refers to a school of thought of jurisprudence and philosophy of law that largely developed in and around nineteenth-century Europe. Scholars agree that the base of legal positivism is the tenet that â€Å"In any give legal system, the legality of any norm and subsequent acceptance as part of the law in the said system is dependent on the norm’s source and not its strengths. The exponents of the school, in contrast with those who support the natural law, are of the view there is very little significant connection between morality and law. Positivists make some unique claims regarding what is and should be considered legally valid. Leslie Green, one of the most celebrated positivists, was convinced that a society can be correctly said to have a legal system if and when it has laid down structures of legal authority not when it dispenses justice or observes the ideals of democracy or the rule of law. The laws being enforced in such a system are highly dependent on whatever social standards the government officials recognize as being authoritative. Positivism, therefore, recognizes the authority of whatever has been posited as law. Positivism considers the law a social construction. Law and economics is a school of thought with its origins from the Benthamite jurisprudence.  

Recommendation Essay Example | Topics and Well Written Essays - 500 words - 2

Recommendation - Essay Example Moreover, the availability of the loans could lead to high prices for the autos hence putting the consumer at a disadvantage. The paper presents the following recommendations to solve the issues presented in the case. The first recommendation is for the banks to reduce the period of repayment of the loan. The longer the period, the higher the risk because the political or economic environment may change over time. Another option on the same is to charge high interest rates on longer years of repayment and low interest rates on few years. By so doing, the consumers will be prompted to go for the fewer years and be sensitive to borrowing that will reduce their borrowing rate. The banks, on the other hand will also be able to get profits within a short period of time and be less vulnerable for offering the loans on a short term basis. Another recommendation is for the banks to base their lending on the payment history of the customers if they had previously borrowed the loans. However, for the new customers, the banks should relate lending to the income and payment abilities of consumers. Considering such elements will lead balance between the banks and their clients. The customers will not be strained to pay the loans while the banks will have a higher surety that the loans will be paid. Another recommendation to solve the problem is based on the root cause of high lending rates. The banks are said to be lending largely due recovery from to a recession period where many of them made big loses. Therefore, this paper recommends that such situation can be solved by government involvement. Government involvement, either through direct involvement or subsidies, could offer financial support to the banks or do away with the need for them to largely lend in order to increase the number of sales. It will also reduce the amount of borrowing from the public. Finally, instead of high lending rates, car scrapping

Why America Bombed Hiroshima and Nagasaki Essay Example for Free

Why America Bombed Hiroshima and Nagasaki Essay It was during the Second World War that the USA dropped two atomic bombs in Hiroshima and Nagasaki cities of Japan. This caused a lot of destruction with its negative effects being felt up to date. Monuments have been erected on the places where the bombs hit Hiroshima and Nagasaki. Hundreds of thousands of people died in these two cities following the dropping of weapons of mass destruction by the US following a directive from her president – Harry S. Truman. This was after Japan failed to agree to surrender during the war as was agreed in Potsdam where issuance of declaration was done to push Japan to give in to the war (Kennedy, Bailey, 99). Together with the then president of the China Republic and the United Kingdom Prime Minister, Truman came up with a document enumerating ‘terms of surrender’ to Japan upon which if it failed to adhere to would face the consequences. Japan on its part thought it was just a mere threat and therefore failed to surrender. This prompted the USA president to mobilize the bombing of the two cities. According to reports, the dropping of the first atomic bomb- ‘the little boy’ on Hiroshima was a ‘test’ of the capability of destruction. This though did not move Japan, a situation that led to the dropping of the second atomic bomb- ‘the fat man’ on Nagasaki killing and maiming an estimate of 35,000- 80,000 people, some instantly and others afterwards because of after- effects. War had been raging on across the pacific from 1939. Some Japanese cities had been bombed before the bombing of Hiroshima and Nagasaki by the U. S.  A, which were spared but for just a while. This is because there was a stalemate between the two countries- Japan and the U. S. A. The US government was also prompted by the acts of Japanese military of attacking the Pearl Harbor. U. S. A decided therefore to force Japan to admit defeat in the war, an event that did not go well with Japan, thus resisting it. Japan’s worry was the inclusion of the words â€Å"Unconditional Surrender† in the pact issued by the U. S. A regarding ceasefire (Walker, 28). Without warning so as not to be prevented on its mission, U. S.  A decided to drop the bombs on Japan. This was on anticipation that because they were fighting for disarmament and dropping of use of nuclear weapons the process of forcing Japan to surrender would not succeed because of interjections by other parties to the war. Japan had waged war against the U. S. A following the Pacific war, a situation that led to many U. S. A citizens to lose their lives and property destroyed. These bombings were not an easy task to accomplish. On humanitarian grounds, using atomic bombs would cause much unwanted suffering and aggression. On moral grounds, it would be really wrong to do it as taking away human life is wrong considering that life is sacred. Though Japan was determined to make peace with the U. S. A, the only thing that hindered this decision was the words â€Å"Unconditional Surrender†. With calls for demonstration of the operation of the bombs to the Japanese civilians unheeded, the bombings were inevitable. Petitions for the withdrawal of the use of atomic bombs by the U. S on Japan were uncalled for and already too late as tests of the effective destruction by the bombs had already been conducted. At this point, nothing seemed to stop the inevitable bombing as the then president of the US (Truman) issued an order to use atomic bombs (Newman, 21). Hiroshima was a communication hub as well as a military center. Nagasaki was an industrial town and a port with plants to make military weapons giving the more reason they should be attacked, the purpose being to derail the Japanese militants. The scientist behind the making of the atomic bombs used on Japan regretted the use of these bombs. Driven by personal conviction and conscience, this scientist never wanted the use of the bombs at all on Japan. This implies that he foresaw the destruction the bombs would cause with regard to human life and humanity. The explanation given by President Truman on the bombing of Hiroshima and Nagasaki was that they were military bases and that he wished to avoid the bombing of women and children, reports indicate that over 95 % of those killed and maimed were civilians and not militants. US wanted to end and win the war, but Japan would not accept prompting dire measures to be taken upon it. Another reason given was to save Americans from the war and not only them but also Japanese as well. Resources also were being protected from further destruction. It is for certain that he USA took advantage of her technological advancement to attack Japan with the atomic bombs (Kennedy, Bailey, 101). This is because; it was the first time atomic bombs were being used, just shortly after their discovery. Following the demise of the American soldiers killed by Japanese military forces during the war, revenge seemed another driving factor to the bombing of the two cities. The decision by the USA militants to block entry of oil tankers and food entering the country of Japan could have propelled the Japanese to surrender. This is because it means that people could no live because of lack of food and no traveling as all running engines would be deprived of what is the most important-oil causing everything to go into disarray. More diplomatic tactics would be used as use of excessive force was unnecessary. Chances of arbitration or mediation were there, but US decided on the use of force. It might have been a revenge mission but which cost so many lives with claims of saving even more lives. It might be true the allegations, but where is the rationale behind the bombings considering that Japan had every indication of surrendering in the war? The US troops had largely won the war though a considerable number lost their lives, very little force therefore would be required to claim Japan’s adamancy to surrender. This would include just the normal warfare between militants. The fact that US was fighting back the attack of the pearl harbor did not give her reason to interfere with the internal organization of Japan as a country, it should have just left Japan to continue with its cultural practice of having an emperor and convincing the country’s citizens on the importance of having peace and maintaining it (Wainstock, 12). Forcing the country to abandon its practice which was known and practiced for many years meant resistance with an eminent danger of sparking unrelenting war. Instead of using force, it should have used reasoning and logic to convince the people of the country to refuse tyrannical kind of a rule. Therefore, even though the bombings act was widely acceptable by most of the Americans in solving the stalemate, it brought about gnawing memories to the people of Japan. The resultant situation can best be described as that of devastation and hopelessness to the victims.

Types and Significance of Evaluation of Training Program Essay Example for Free

Types and Significance of Evaluation of Training Program Essay Types and significance of evaluation of training program INTRODUCTION Training is vital for any and every organization. With the changing socio-economic and technological relevance of training, the definitions, scope, methods and evaluation of training program have also changed. One of the earlier classic definitions of training is ‘bringing lasting improvement in skills in jobs’. The present day definitions take a multi-dimensional perspective enveloping the needs of individuals, teams, organizations and the society. The steps in the training program development are planning, programme implementation, and programme evaluation and follow-up. The evaluation of any training system helps measure the’ knowledge gap’, what is defined by Riech as ‘the gap between what the trainer teaches and what the trainee learns’. Evaluations help to measure Reich’s gap by determining the value and effectiveness of a learning programme. It uses assessment and validation tools to provide data for the evaluation. Evaluation of training systems, programmes or courses tends to be a demand of a social, institutional or economic nature. A training program is not complete until you have evaluated methods and results. A key to obtaining consistent success with training programs is to have a systematic approach to measurement and evaluation. Training Evaluation Approach Evaluation methods should be determined based on the goals of the training process and should meet the demands of the various stakeholders involved. Every organization has multiple stakeholders and not everyone within the organization has the same information needs. Typically, organizational stakeholder groups include the training department, employees and business units. Their information requirements fall into two categories: whether the competencies have been learned and whether the learning has been applied toward improved performance. DEFINITION * Goldstein (1993) defines evaluation as the â€Å"systematic collection of descriptive and judgmental information necessary to make effective decisions related to selection, adoption, value and modification of various instructional activities†. * Kirkpatrick (1996) defines evaluation as determination of the effectiveness of a training programme. Evaluation of training as any attempt to obtain information on the effects of a training programme, and to assess the value of the training in the light of that information. * According to Van Dyk et al. (1997), definitions of evaluation have several implications: †¢ Evaluation is an ongoing process. It is not done at the end of course only. †¢ The evaluation process is directed towards a specific goal and objectives. †¢ Evaluation requires the use of accurate and appropriate measuring instruments to collect information for decision making. †¢ Evaluation is a form of quality control. Evaluation is not only concerned with the evaluation of students but with the wider training system as a whole. TYPES OF EVALUATION 1) Formation evaluation Formative evaluation Provides ongoing feedback to the curriculum designers and developers to ensure that what is being created really meets the needs of the intended audience. Formative Evaluation may be defined as any combination of measurements obtained and judgments made before or during the implementation of materials, methods, or programs to control, assure or improve the quality of program performance or delivery. * It answers such questions as, Are the goals and objectives suitable for the intended audience? Are the methods and materials appropriate to the event? Can the event be easily replicated? Formative evaluation furnishes information for program developers and implementers. * It helps determine program planning and implementation activities in terms of (1) target population, (2) program organization, and (3) program location and timing. * It provides short-loop feedback about the quality and implementation of program activities and thus becomes critical to establishing, stabilizing, and upgrading programs. ) Process evaluation Process evaluation provides information about what occurs during training. This includes giving and receiving verbal feedback. Process Evaluation answers the question, What did you do? It focuses on procedures and actions being used to produce results. * It monitors the quality of an event or project by various means. Traditionally, working as an onlooker, the evaluator describes this process and measures the results in oral and written reports. * Process evaluation is the most common type of training evaluation. It takes place during training delivery and at the end of the event. Most of you probably have done it in one form or another. The question we try to answer is What did you do? * Following is a sample list of the kinds of information collected to answer this question: * Demographic data (characteristics about participants and their physical location) * What was taught; how long it took * Whether or not the objectives were met * Who did what to whom, and when 3) Outcome evaluation Outcome evaluation determines whether or not the desired results (e. g. , what participants are doing) of applying new skills were achieved in the short-term. Outcome Evaluation answers the question, What happened to the knowledge, attitudes, and behaviors of the intended population? * Specific and observable changes in behaviors that lead toward healthier or more productive lifestyles and away from problem-causing actions indicate a successful program. * For example, a successful project is one that is successful in causing a higher percentage of students to use condoms when†¦. This project would produce both outcomes and impacts. Outcome evaluation is a long-term undertaking. * Outcome evaluation answers the question, What did the participants do? * Because outcomes refer to changes in behavior, outcome evaluation data is intended to measure what training participants were able to do at the end of training and what they actually did back on the job or in their community as a result of the training. * 4. Impact evaluation Impact evaluation determines how the results of the training affect the strategic goal e. g. health promotion g oal of reducing the incidence and prevalence of HIV/AIDS. Impact Evaluation takes even longer than outcome evaluation and you may never know for sure that your project helped bring about the change. The focus is on changes that have occurred in key social indicators which are used to gauge the levels of problem occurrence. * Examples of impacts are reduction in the incidence of HIV/AIDS; increase in condom use among students * Impacts occur through an accumulation of outcomes. Impact evaluation is meant to answer the question, How what did was taught in the training affect the problem? (Think back on the problem statements you developed. * Impact evaluation tries to measure whether or not training has affected the initial problem you identified. In other words, an impact evaluation is meant to assess the extent to which what was learned is making a difference at the community level, or targeted groups, or beneficiaries of the intervention Though this type of evaluation usually tak es a long time and costs a lot of money, it is the type that really focuses, for instance, on assessing whether or not there has been a reduction in the incidence and prevalence of specific problems in the community. * The idea here is that the impact of training will hopefully be far reaching and make a difference in peoples lives. Need for Evaluation Since evaluation is an integral part of the whole process of training and development the details have to be conceived much before the actual training activity; rather-than its ritualistic tagging at the end of training. The trainer should be fairly clear of: How to evaluate What to evaluate When to evaluate Answers to these questions are dependent on the need for evaluation. Why Should A Training Program Be Evaluated? * To identify the program’s strengths and weaknesses. * To assess whether content, organization, and administration of the program contribute to learning and the use of training content on the job. To identify which trainees benefited most or least from the program. * To gather data to assist in marketing training programs. * To determine the financial benefits and costs of the programs. * To compare the costs and benefits of training versus non-training investments. * To compare the costs and benefits of different training programs to choose the best program. P rinciples of Evaluation Schuman, E. A. describes evaluation as an integral part of an operating system meant to aid trainers/ training managers to plan and adjust their training activities in an attempt to increase the probability of achieving the desired action or goals. In order to integrate training practices with business policy and objectives evaluation has to be based on sound principles such as: 1. Trainer/ Evaluator must be clear about the purpose of evaluation to be able to set the standards and criteria of evaluation. 2. For an objective evaluation, the methodology and criteria of evaluation should be based on observable and as far as possible measurable standards of assessment which have been agreed upon by the evaluators and the users of the training system. 3. Evaluation has to be accepted as a process than an end product of training. 4. As a process, it has to be continuous. The ‘one-spot’ assessment cannot guide trainers for improving subsequent programmes, therefore it has to begin before the actual training activity and end much after the conclusion of visible training activity. 5. The training objectives should be an outcome of overall organizational goals to permit tangible evaluation of training results. 6. Evaluation data should be directive rather than conclusive. It must be comprehensive enough to guide trainers in the collection of information that will enable them to comment on current training effectiveness and to improve subsequent training. . A good evaluation system is tailor-made and should provide specific data about its strength and weakness. Generalizations drawn from one training activity may be in-applicable for training across different levels and to meet different standards. Besides, they should refrain from using single instances for conclusions and generalizations. 8. A good evaluative system should provide sufficien t scope for self- appraisal by the trainer/ evaluator. 9. The Evaluative data should try to balance quantitative and qualitative information. 10. Role of the evaluator needs tone based on sound working relationship with the participants, trainers, senior line managers and policy makers. Normally a researcher or a fresher is attached to the trainer to carry out end of the course evaluation. This evaluator may have the expertise of developing and designing-evaluative tools and techniques but it would be insufficient in promoting utilization of evaluation results. Evaluator’s acceptance by the participants and interpersonal sensitivity and trust for frank sharing of feedback is a must. This would modify their role as one of giving and receiving feedback rather than just receiving feedback. They have to be proactive than argumentative. 11. Effective communication and coordination are essential. Training and evaluation plans should be discussed so that there is commonality of purpose amongst the trainers, the evaluators and those sponsoring the trainees. 12. Reporting system of evaluative data should be simple, clear, adequate and available for interpretation. It requires the, evaluator to be sensitive to the feelings of the guidance, has to be tactful and honest. As far as possible terminology used should be concise and free from jargons. 13. Realistic targets must be set. A sense of urgency no doubt is desirable but deadline that are unrealistically high will result in poor quality. 14. Finally, a trainer who is sincere about training, evaluation would always insist on complete, objective and continuous feedback on the progress and deficiencies of training to be able to maintain the momentum of the training Programme, its evaluation and subsequent improvement. Benefits of Evaluation †¢ Improved quality of training activities Improved ability of the trainers to relate inputs to outputs †¢ Better discrimination of training activities between those that are worthy of support and those that should be dropped †¢ Better integration of training offered and on-the job development †¢ Better co-operation between trainers and line-managers in the development of staff †¢ Evidence of the contribution that training and development are making to the organization. Kirkpatricks Four-Level Training Evaluation Model The four levels of Kirkpatricks evaluation model essentially measure: 1. Reaction of student what they thought and felt about the training 2. Learning the resulting increase in knowledge and/or capability 3. Behavior extent of behavior and capability improvement and implementation/application 4. Results the effects on the business or environment resulting from the trainees performance Level 1 Evaluation Reactions This level measures how participants in a training program react to the training. Every program should at least be evaluated at this level to answer questions regarding the learners perceptions and improve training. This level gains knowledge about whether the participants liked the training and if it was relevant to their work. Negative reactions reduce the possibility of learning. Evaluation tools: †¢ Program evaluation sheets †¢ Face-to-face interviews †¢ Participant comments throughout the training †¢ Ability of the course to maintain interest †¢ Amount and appropriateness of interactive exercises †¢ Ease of navigation in Web-based and computer-based training †¢ Participants perceived value and transferability to the workplace This type of evaluation is inexpensive and easy to administer using interaction with the participants, paper forms and online forms. Level 2 Evaluation Learning Level 2 evaluations are conducted before training (pre-test) and after training (post-test) to assess the amount of learning that has occurred due to a training program. Level 2 evaluations assess the extent learners have advanced in knowledge, skills or attitude. Level 2 evaluation methods range from self-assessment to team assessment to informal to formal assessment. Evaluation tools †¢ Individual pre- and post-training tests for comparisons †¢ Assessment of action based learning such as work-based projects and role-plays †¢ Observations and feedback by peers, managers and instructors. Level 3: Behavior Level 3 involves the extent to which learners implement or transfer what they learned. This level differentiates between knowing the principles and techniques and using them on the job. Potential methodologies include formal testing or informal observation. This level of evaluation takes place post-training when the learners have returned to their jobs and is used to determine whether the skills are being used and how well. It typically involves contact with the learner and someone closely involved with the learner, such as the learners supervisor. Evaluation tools: †¢ Individual pre- and post-training tests or surveys Face-to-face interviews †¢ Observations and feedback from others †¢ Focus groups to gather information and share knowledge. Level 4 Evaluation- Results This evaluation measures the success of the training program in term that executives and managers can understand such as increased production, increased sales, decreased costs, improved quality, reduced f requency of accidents, higher profits or return on investment, positive changes in management style or in general behavior, increase in engagement levels of direct ports and favorable feedback from customers, peers and subordinates. Methods of Evaluation of Training Programs: It is extremely important to assess the result of any training program. The participant must be made aware of the goals and objectives of the training program and on completion of the training program, they should be asked about the impact of the concerned training program. Evaluation of any program is a difficult task and more so of a training program. The first step toward evaluation of a training program is to define the goals and objectives of the training program. These goals and objectives should be stated in such format so that they can be measured statistically. Also both the trainer and the trainees most be well acquainted with their role in the training Program In the evaluation of any training program. The first requirement is to collect valid and reliable data. The required data can be collected by using the fowling techniques. (12) 1. Self assessments answer sheets. 2. Question confronted by the trainees. 3. Assessing the collected information and observation. 4. Final result based on earlier information plus the new data Each method of data collection has its advantages and disadvantages. Which need to taken into Consideration? The merits and demerits of each method are as follows. Merits of Self Assessment: 1. The cost factor is quite low. 2. Data can easily collect. 3. Time consumption of the trainer and trainee is negligible. 4. Outside interference is completely avoided. 5. Effective relationships develop between the trainees. 6. Well designed answer sheet can produce healthy results. Demerits of Self Assessment: 1. Self assessment is basically self evaluation which can be based of biased responses. The assessment must have enough reliability so as to draw right conclusion in regard to individual assessment. . The responses given by the trainees can be based on misrepresentation or misinterpretation of the questions asked. Thus self assessment questions should be small and easy to understand . in addition . no information should be sleeked which will embarrass the trainees. 3. The information provided by the trainees cannot be evaluated in terms of their correctness. All the trainees do not prefer to gi ve the required information lest it may be used against at any point of time. All these problems can be easily solved. Self assessment is basically adhered to by all the training programs. However what is important to consider is to make proper effective use of this technique as the trainees provide valuable information which the trainer can use to formulate training strategy. The second requirement for evaluating a training program is concerned with the evaluation of the training program when part of the training program has been completed. The time factor must be decided before the program is initiated and the evaluation criteria must be determined before the training program begins. The first evaluation will give adequate information to the trainers whither the program moving toward write direction. At the same time trainees will be able to assess the value of the program in terms of its needs and usefulness. It is extremely important to realize whether the trainees have understood the need and importance of the training program. As this stage adequate data should be collected from the trainees to make proper evaluation of the training program. The collect data, interview and questionnaire methods can be most effective. Interviews can be conducted by seeking information face to face, by means of telephone, or by other strategies like group discussions etc. Each of these methods has its own merits and demerits. Merits of Interviews: 1. Face to face interviews ensure some response, if any responses need to be clarified. The trainer can do so instantly. Similarly if the trainees want any clarification, the same can do immediately. This helps in ensuring correct information. 2. As far telephone interviews are concerned though there is lack of personnel touch. The trainee does not feel the pressure of the interviewer to give answers that suit the trainer. The trainer can answer all those question that are complex in nature. These answers have far more validity as the responses are without any pressure. Demerits of Interviews: 1. The interview is a lengthy and costly process as it requires trained and skilled personal to get results that are reliable. 2. Another important drawback is the possibility of the trainer being involved in the interview. 3. Data collected through interview methods may be out of date and hence difficult to interpret. A primary survey was done using a detailed questionnaire as a tool. The survey helped in establishing an understanding f all the four levels of evaluation – reaction, learning, changes and results. The survey used the entire population of participants who attended the training programs of the Institution over the selected three years. The institution on an average trained 3000 participants every year from across the country in its 100 training programs per year. The questionnaire had three main parts – I. Personal details to build the profile of the pa rticipants; II. ‘Effectiveness of Program’ was studied with key questions on whether the objectives of rural development were met within the program. The participants were asked to rate the program content and design on the basic inputs of knowledge, skills and attitudes. III. ‘Professional relevance of training’ was evaluated with key questions asking how relevant the program content was for meeting the local needs and whether there was enough practical application which could be used for working or transferring the knowledge to functionaries further down the line. It also probed whether the learning could be shared with other colleagues in the organization and lastly whether the course had helped in the organizational performance. Merits and Demerits of Questionnaire Questionnaires in one form or another do appear in all kinds of research and surveys. Hence it is extremely vital that the questionnaire is framed with utmost care so that it measures the variable inexactly the way it has been designed for. Once the initial design has been properly framed, a pre _ test must be conducted to find out whether the questions mean the same thing to the trainer and the trainee if found inappropriate the questionnaire should be redesigned and a pilot survey should be conducted. If found appropriate. Full survey should be conducted and if found inappropriate the questionnaire should be redesigned again. The reliability and validity of the questionnaire should be properly evaluated before going in for full survey. In regard to collection of data. It may be observed, â€Å"As with any method of data collection it is vital to plan how the data is to be collected. However with this method, since it does not usually involve the design of some sort of formal survey instrument such as questionnaire. It is all too easy to leap straight in without a plan. This can lead to a considerable waste of time and without a plan. This can lead to a considerable waste of time and even worse the wrong data being collected-so the message is plan and design your desk research in the same way as you would any more formal survey. † Database: In the first instance, the database of 9000 participants was cleaned for missing names and incomplete addresses. The questionnaire was then posted to all the participants together with a stamped self-addressed envelope. Three reminders were also posted over a period of three months to the trainees who had not replied. Questionnaires were also posted to e-mail ids wherever available. The replies received were tabulated in the SPSS format and analyzed. BARRIERS TO EFFECTIVE TRAINING EVALUATION * Lewis and Thorn hill, (1994) state that evaluation results that do not reflect positive changes or positive results may be a function of an incorrect decision to conduct training. This decision may have been taken higher in the organization’s hierarchy. Companies fail to do training evaluations correctly and thus do not obtain valid business or performance results (Sims, 1993). * According to Mann (1996) the question of what to evaluate is crucial to the evaluation strategy. The failure of training programme evaluations can be attributed to inadequate planning or design, lack of objectivity, evaluation errors of one sort or another, improper interpretation of results and inappropriate use of results and lack of sponsorships and lack of budget (Abernathy, 1999;Goldstein, 1993; Sims, 1993). ISSUES OR DILEMMAS IN EVALUATING TRAINING PROGRAMS A. Perceptions and attitudes of learners about evaluation. For example, trainees seem to respond best to evaluation when: The instrument or technique is clear, sensible, agreed on (or expected), well-planned, and integrated in the training design; and they understand the purpose of evaluation and see it as part of the training process. B. Is learning measurable, Observable? Can we measure or â€Å"objectify† the important leanings? C. Is training cost effective? Example: Does it increase roductivity, reduce absenteeism, lower turnover? D. Confidentiality and other uses of evaluation Ethical uses? E. Who can really measure adult learning but the learner? F. Systems-level evaluation of programs: The pilot phase The model phase The institutionalization phase FOLLOW UP: A COMPONENT OF EVALUATION A. Evaluation of Training on the Job Behavioral change Results of application B. Help in Practical Applications External services such as coaching consultancy Help by superiors and colleagues C. Further Personal Development On-the-job Further training courses D. Liaison with Former Participants Personal contacts Associations Information and conferences Alumni peer mentor in. Assessing the costs and benefits of training To conduct a thorough evaluation of a training program, it is important to assess the costs and benefits associated with the program. This is difficult to do but may he important for showing top management the value of training for the organization. For example, in one case, the net return of a training program for bank supervisors was calculated to be $148,400 over a 5-years period. Generally, a utility model would be used to estimate the value of training (benefits minus costs). Some of the costs that should be measured for the training program include needs assessment costs, salaries of training designers, purchase of equipment (computers, video, handouts), program development costs, evaluation costs, trainers’ costs (e. g. , salaries, travel, lodging, meals), facilities rental, trainee wages during training, and other trainee costs (e. g. , travel, lodging, meals). It is important to compare the benefits of the training program with its costs. One benefit that should be estimated is the dollar payback associated with the improvement in trainees’ performance after receiving training. Since the results of the experimental design will indicate any differences in behavior between whose trained and those untrained, the HR professional can estimate for that particular group of employees (e. g. managers, engineers) what this difference is worth in terms of the salaries of those employees. Another factor that should be considered when estimating the benefits of training is the duration of the training’s impact-that is, the length of time during which the improved performance will be maintained. While probably no programmes will show benefits forever, those that do incur longer-term improved performance will have greater value to the organization. Conclusion The Evaluation of any training program has certain aims to fulfill. These are concerned with the determination of change in the organizational behavior and the change needed in the organizational structure. Hence evaluation of any training program must inform us whether the training program has been able to deliver the goals and objectives in terms of cost incurred and benefits achieved. The analysis of the information is the concluding part of any evaluation program. The analysis of data should be summarized and then compared with the data of other training programs similar nature. On the basis of these comparisons, problems and strength should be identified which would help the trainer in his future training programs.

Operation Management In British Museum And London Zoo Tourism Essay

Operation Management In British Museum And London Zoo Tourism Essay British Museum is one of the largest and most comprehensive museums in the world which was found in 1753 in London. The collections exhibited there were collected all over the world from the origins of human being to present day. By visiting those fantastic objects, people will experience a historical and cultural journey. As the mission cited below from the museum website, British Museum is more than a non-profit making institution, it is a great treasure belongs to all mankind. The Aim of the British Museum (the Museum) is to hold for the benefit and education of humanity a collection representative of world cultures (the Collection), and ensure that the Collection is housed in safety, conserved, curated, researched and exhibited1. -British Museum Governance Policies and Principles London Zoo is also a famous attraction in London opened to public since 1828 which is two years after since The Zoological Society of London has been found. Over 720 different species of animal exhibited here, it is a place not just for visiting, it is a playground in which you can interact with animals and get better known of their living. The main purpose of this essay is to find out the similarity and difference of operation methods between two organizations. Therefore, the operation procedure of British Museum will be illustrated at first, which will be generally indentified through several aspects, such as layout and 4Vs. Afterwards, the necessary comparison and contrast will be analysed between British Museum and the given case London Zoo. And some recommendations will be given in the end. Facilities of British Museum In order to study the operation system in British Museum, the facilities used in the Museum will be illustrated in the following. Furthermore, the analysis will be taken specifically and try to find out the deficiency  it needs to improve. 2.1 Operations management in not-for-profit organization As the obligation mentioned in introduction, British Museum is a trust funding organization which is free to the public, so generally speaking it is a non-profit making organization. However, the Museum makes the profit in some certain ways, such as recruiting the members and selling the souvenirs in the shop. To make it simple and clear, in the following research, British Museum will only be considered as an organization which only provides service to satisfy people by creating a good atmosphere and to promote its reputation all over the world. Layout and flow style With 8 million objects housed in British Museum, the layout would be a little complex. After several expansions over the centuries, it went through the changes from a normal mansion in the past to todays 75,000 m2 scale, which equals to nine football pitches. British Museum has three floors, which are lower floor, ground floor and upper floor. For my observation, the main visiting area is ground and upper floors. Ground floor Ground floor has four levels from level-1 to level 2. (see figure1) When entering the building from the main entrance, two small desks stand beside the passageway which only offers the free maps. Except for the securities, no staff can be found there. After gathering the map, I walk into the great court, and a large information desk at the right side of court, some staffs are working there for any requires. In addition, there is a special service provided here which is a multimedia guide (audio descriptions) can provide eleven different languages, by doing this the cost of staff is much reduced and the quality of service is increased. At this level ( level 0), there is a reading room opened for special exhibitions in the centre of great court and several shops and cafes opened in the corner of great court. And other facilities such as toilets for man, woman, disabled and a baby changing room are on the two sides of great court. Around the great court, more than thirty galleries are opened to the public on the three sides of the ground floor. On level -1,1,2, there are also some galleries opened. And both lifts and stairs are available between different levels. Visitors can choose any sequence of visit, clockwise, counter clockwise or random. Figure 1 Lower floor On this floor, there is less worth to visit on this floor, which only contains three galleries and two educational centres organized by enterprises ( see figure 2). Very few visitors reach this floor. Figure 2 Upper floor The galleries on this floor were arranged on the four sides of court (see figure 3). And the amount of rooms are more or less the same as ground floor, which include five themes, Ancient Egypt on the north side of level 3, Ancient Greece and Rome on the west side, Japan culture on the north side of level 5, Europe on the south side and Middle East on the right side. Figure 3 Furthermore, as more and more precious objects will exhibit in the museum, the display is very important for the operation management in British Museum. They even formed a policy of display to process the layout and flow aimed to ensure all kinds of demand from customers and to make them satisfied. Transformation process model Input to the process In the operation process, there are two sets of inputs, one is transformed resources which are always transmuted, and the other set is transforming resources which made transformed resources (Slack el al., 2004). Applied to the operation of British Museum, transformed resource will be the customers, and transforming resource is the staff, also includes all the collections. To improve the operation performance, the museum needs to explore new collections, but more importantly, it should train the staff to enhance their professional skills in two ways, the exhibitions maintenance and customers service. Within the process In the process, Slack el al. (2004) point out that different inputs transformed can be determining different types of process. Here the types of process will be divided into three categories; respectively they are materials process which is to transform the physical products, information processing which concerned with informational properties and customer processing which means customers are considered as major input throughout the whole process. As the above clarification, it is obvious that the British Museum belongs to customer processing, because at the beginning of transformation, each customer is fresh without any experience to the museum, but when tour ends, the physiological state of customers are equipped with basic knowledge and feeling about what they visited. Outputs from the process After studying the operation process, it is can be found that very few organizations produced pure product or service, in most of cases, services and products are merging together to enhance their competition in the market. Generally speaking, the output of British Museum is service, which is intangible and hard to qualify. Some organizations adopted the customer feedback mechanism to qualify the fulfilment of customers need. This kind of processing requires a high qualification to satisfied customers psychology needs. Characterizes of process : 4Vs 2.4.1 Analysis of 4Vs between London Zoo and British Museum After identifying the outputs and inputs of British Museum, the volume, variety, variation and visibility should be analysed. Firstly, as the biggest national tourist attraction in UK, both British Museum and London Zoo have a high volume of visiting. In 2009/2010, 5.7 million people visited the British Museum. And in busy days, the visitors of London reached 4000 to 6000 per day in average. Next, the variety of service in London Zoo and British Museum is relatively high. Although a large amount of exhibitions provided by the two organizations, visitors can choose the touring routines according to their needs and preference. There is no fixed routine. Thirdly, the variation of demand in British Museum is low due to it just experiences a small fluctuation in summer holiday compared with normal days. Conversely, customers demand of London zoo on weekends and special events will spur to 18000 per day while on Christmas Eve only 48 visitors there, so the variation of London Zoo is relati vely high. Finally, visibility means customer contact which made by organizations. As the case shown that London zoo has high visibility, in such circumstance, they realise the importance to improve service and to meet customers need. Similarly, British museum usually arrange the short period tours and try to benefit visitor to fulfil their need. However, the contact between staff and visitor is not frequent here. Table 1. Organization Volume Variety Variation Visibility London Zoo High High Relatively High High British Museum High High Low Medium 2.4.2 The implication of 4Vs of operations Compared with the ideal dimensions in the four aspects, high volume, low variety, low variation in demand, and low visibility, the operation process of British Museum seems closed to the ideal model and cost less in its operation management. However, the high variation of customers demand requires London Zoo to explore what customers really want from them. And it is the point for London Zoo to keep a sustainable increase. Pros and Cons of operation process in British Museum 3.1 Pros 3.1.1 Specify and categorize customer demand: Explore  the Museums highlights As a huge amount of collections exhibited in the museum, for most visitors, it is impossible to visit all the galleries in such a short period. To give the visitors a worthy visit, the museum selected a few of most valuable objects and created several options according to different length of tour. This is providing an opportunity for visitors to explore the highlight exhibitions, then visitors can plan their own trip by those suggested routine. Thus, the satisfaction of visitors can be largely improved. Meanwhile, it can also avoid the crowd in peak season and shorten the operation process. The routine suggested currently as below (Visitors can find the information at information desk) 1 hour at the Museum 3 hours at the Museum Objects to see with children A history of the world in 100 objects As the four selected routines designed by British Museum, on one hand visitors will tour the museum with the purpose, the time of visiting is much saved and it also make this touring much clear and effective. On the other hand, it makes the process flow fluent and efficient. 3.2 Cons 3.2.1 Complex layout for the large galleries Generally, the collections are categorized in related to the nature and history of objects. So in British Museum, the main permanent galleries are Ancient Egypt, Ancient Greece and Rome, Europe, Asia and Middle East, Africa and America. And some large galleries contain two levels. The situation is when you wanted to visit the galleries completely, you have to go upstairs. If you pass through the way-out upstairs, your routine of the whole visiting will be disturbed. Otherwise, you have to go downstairs go on the visit to other galleries. Additionally, for such a layout, visitors are easily getting confused and lost directions, because there is no any sign of direction. During the visiting, I found the division between different themes was not so clear, especially for those big galleries which contain two levels. 3.2.2 Less space on the hot spot area Another layout problem is that it was a little bit crowed in the popular galleries such as the gallery of ancient Egypt. For my observation on that day, so many people were interested in Egypt Mummy and stopped to take photographs or pay a notice on particular object. In such way, it made the gallery too crowded to visit, and visitors must feel unsatisfied at this moment. Comparison and contrast between British Museum and London Zoo 4.1 General introduction of case London Zoo London zoo is one of the most popular animal collections in the world which opened in 1828; the aim of it is to house and display live animals and makes profit. In the past few decades, visitor attendance keeps high although there is a fluctuation because of zoos reconstruction and some other public reasons. But by the mid-1950s the visitor numbers began to decline from 2 million year by year, and by 1995/96, the budgeted level was just nine hundred thousand. The main reason is from social-economic changes including changing of living habits, growth in car ownership, leisure preferences and inflation as well as fierce competition. Due to the decrease in visitor attendance and lack of investment in zoos developments or its image, urgent action needs to be taken to change the situation. With the support of zoos staff, a new development plan was published and adopted in 1992 in order to improve the facilities and the service quality. Relevant surveys also need to be made in advance. Profit and not-profit The British Museum can be regarded as a non-profit organization sponsored by the Department for Culture, Media and Sport, but it also has self-generated income through retail, international touring exhibitions, Membership, and fundraising programmes. By contract, London Zoo mainly relies on the financial profit to keep running its daily operation and maintenance and also partly relies on the public fund. To some extent, British Museum is trying to achieving a high reputation worldwide by create the most comfortable environment to visitors, however, London Zoo aims to enhance the quality of service to attract more visitors and increase the income. Defined the targeted visitors Both British Museum and London Zoo understand the importance to define their target visitors. Generally, the target customers of British Museum are tourist including individuals, couples and families, some specific researchers as well. After define the customer and their need, the museum provides selected touring options to normal visitors, which is a convenient service to visitors. Same as London Zoo, after specified the visitors, it is important to improve their service by knowing what their particular needs. By categories the visitors and figure out the characters of each group, organization will be easy to improve the service to meet their exact need. Quality of service As my observation of British Museum, it is hard to feel the existence of service even they provide the short free tour occasionally. Except for the information desk, you can hardly find any staff for help. Compared to British Museum, London Zoo also suffers from quality problem, due to capacity problem. London Zoo operated badly during peak periods because of lack of staff. As a result, the column contact with staff received the lowest score in the investigation. Long queues, delays, lack of contact lead to problems in quality in London Zoo Conclusion recommendation As the study above, although both British museum and London zoo belong to service organizations, the commercial purposes are different. However, they aim to provide the best service to achieve the success in their own business area. As the big national organizations, even though both London Zoo and British Museum are fully equipped in facilities, there are still some operation problems in service quality and process of layout. For British Museum, in terms of layout, they may provide the visitors more comfortable environment by expanding the space in the hot spot galleries; in the large galleries, the museum can display the collections all in the same level to avoid making visitors confused or lost. While in terms of service, I suggest that the staff may contact with visitors face to face more. For London Zoo, the capacity should be improved through recruiting the temporary staff during peak season. As the survey adopted in the case study, they have to create more contact with visitors and supply more qualified catering to increase the performance. No matter how big the organization scale is, it still has its strength and weakness. The obligation of management team is keeping optimize the operation process and continuously making profit and get a great reputation in the business area.

Essays --

Aneta Luboch A Mental Patient’s Handbook â€Å"You need to take your meds†, the nurse told him. â€Å"I don’t like what they do to me. They make the static stop and everything goes quiet†, Hayden replied. He grabbed his hair in the palms of his hands and made a fist, letting his frustration be visible. They admitted him into the psychiatric hospital just less than a month ago. He was diagnosed with schizoid and hallucinogenic episodes. He started hearing the noises a couple months ago. They were whispers at first, gently scratching against the insides of his brain but they eventually became clearer as if somebody was holding a conversation right in front of him. He could not sleep and his head was like an old radio that never shut off. His eyes had sunk into his skull from lack of sleep to go along with his eyes, discolored mounds of flesh begging for help. One night the voices led him to leave his apartment and wander through town until they finally led him to the scene of rape in progress. The voices had pleaded for his help, leading through a maze all the while telling him which turns to take. He was in an alleyway behind an old apartment complex and had heard the cries of a woman pushed up against the dumpster by a man forcing all his weight up against her. â€Å"What are you doing? Get away from her!† he bellowed, â€Å"Leave her alone!† The man turned around with a grin on his face and his tongue flicking in and out of his mouth, an imitation of a serpent; a real life devil in front of his eyes. He stared at Pierre and barked back, â€Å"Better get out of here or you’ll regret it.† He laughed and a gruesome noise escaped the man’s throat sending chills down Pierre’s spine. He had never seen something such as this man. He was pure evil. Pierre char... ...had been walking around town, found this woman walking all alone, attacked her in the alleyway and then ran off is what the woman recalls. Something still didn’t seem right in the woman’s head but she couldn’t figure out what about the story was bothering her. With the only evidence the police had being a shaky account of what happened that night, a story filled with holes from a woman who still seemed to be suffering from trauma of it all, they had no choice but to drop the charges. They knew the likelihood of him being found guilty in a court law was even less that the likelihood of the existence of demons. Pierre continued hearing the voices and kept having nightmares and clawing at his flesh covering his lungs until he would draw blood. Frustration consumed him. Fear of the unknown was eating him alive. The worst part of it all.. this was only the beginning.

Eulogy for Grandfather :: Eulogies Eulogy

Eulogy for Grandfather My grandfather will be remembered as a hardworking and modest man. He had simple needs. He was forthright and honest, a person with humble beginnings who placed a great value on education and friendship. I will remember him as the only grandparent I ever knew. I will remember him as a man who was content with what life had given him. He never asked for much and in the years I knew him, he lived a simple life. My grandfather's lifetime could be divided into three different parts. He was born in An Kai Lai, Kaiping, Guangdong, China on May 29, 1909. The direction of this early period started with his steamship voyage at the age of 14 from China to Victoria, B.C., Canada, in 1923. He was held in a holding cell until his 6th uncle came and paid the Head Tax. His early life was marked with many obstacles and hardships. He worked as a kitchen aide and cook in various small towns in Saskatchewan, where he learned to speak and write English. He developed an independence that I could still see during the time that I knew him. At age 19, he returned to China in 1928 to get married to Der She, returning to Canada alone in 1930. He lived through the Great Depression of the 1930's in Saskatchewan, becoming prematurely grey in his 20's. He didn't talk much of this period of his life. From the bits and pieces he shared with family, it was a very difficult time for him. However, he did learn the game of curling, a favorite Saskatchewan sport. His love of curling never left him. Up to his last days, it was the only event he thoroughly enjoyed to watch on TV. He even timed his meals around the curling schedules. It gave him great pride whenever Canada won the world titles. From 1943 to 1960, he purchased and operated the Liberty Cafà © in Elrose, Saskatchewan. Despite the long days in the restaurant business, he developed many close and valued friendships with the Canadian townspeople and farmers within the community. People called him "Lee" and loved his home-baked pies, sugar doughnuts, and fresh bread. When the surrounding farmers came into town for their supplies, it was a special treat to stop into the Liberty Cafà © for coffee and a piece of pie. He took pride in his abilities and in the respect he had earned in the community. Eulogy for Grandfather :: Eulogies Eulogy Eulogy for Grandfather My grandfather will be remembered as a hardworking and modest man. He had simple needs. He was forthright and honest, a person with humble beginnings who placed a great value on education and friendship. I will remember him as the only grandparent I ever knew. I will remember him as a man who was content with what life had given him. He never asked for much and in the years I knew him, he lived a simple life. My grandfather's lifetime could be divided into three different parts. He was born in An Kai Lai, Kaiping, Guangdong, China on May 29, 1909. The direction of this early period started with his steamship voyage at the age of 14 from China to Victoria, B.C., Canada, in 1923. He was held in a holding cell until his 6th uncle came and paid the Head Tax. His early life was marked with many obstacles and hardships. He worked as a kitchen aide and cook in various small towns in Saskatchewan, where he learned to speak and write English. He developed an independence that I could still see during the time that I knew him. At age 19, he returned to China in 1928 to get married to Der She, returning to Canada alone in 1930. He lived through the Great Depression of the 1930's in Saskatchewan, becoming prematurely grey in his 20's. He didn't talk much of this period of his life. From the bits and pieces he shared with family, it was a very difficult time for him. However, he did learn the game of curling, a favorite Saskatchewan sport. His love of curling never left him. Up to his last days, it was the only event he thoroughly enjoyed to watch on TV. He even timed his meals around the curling schedules. It gave him great pride whenever Canada won the world titles. From 1943 to 1960, he purchased and operated the Liberty Cafà © in Elrose, Saskatchewan. Despite the long days in the restaurant business, he developed many close and valued friendships with the Canadian townspeople and farmers within the community. People called him "Lee" and loved his home-baked pies, sugar doughnuts, and fresh bread. When the surrounding farmers came into town for their supplies, it was a special treat to stop into the Liberty Cafà © for coffee and a piece of pie. He took pride in his abilities and in the respect he had earned in the community.

Beauty Queen

`The Beauty Queen of Leenane’ is set in an isolated cottage situated in a small Irish town called Leenane, during the latter half of eighties. The two characters that anchor the play are the mother-daughter duo of Maureen and Mag Folan. Maureen is a forty-year old spinster who had lived all of her life with her mom, while Mag is the seventy-year old mother who is not prepared to let go of her daughter. Mag is very ungrateful and unappreciative, in spite of Maureen dedicating her life to help Mag lead a somewhat normal life.Although both of them have gotten used to each other’s idiosyncrasies over the years, there still exists a power struggle of sorts between the two of them. At times, they even loathe and blame each other for their own miserable plights. The mother character is portrayed as a mean, selfish woman who believes that her daughter should feel indebted to serve her. The daughter desperately wants to find love, rather a husband who could free her from the ble ak existence. Maureen somehow wants to escape from the clutches of her mother and get married like her sisters.She even believes, at times, that her mother pretends to be sick to keep her confined to the four walls of the house. On the other hand, Mag tries to make her daughter feel guilty by accusing Maureen of ignoring her. As both of them had remained isolated for many years, they were reaching a state of social and emotional void. Many aspects of the play’s storyline draw parallels to Ireland’s socio-political standpoint. Many rural areas of Ireland like the one featured in the play are economically dead zones, where misery and dullness rule the day.This tone reflects in the play as Maureen and Mag lead a dull life which seldom lightens up. They also endlessly complain about how bad their lives are due to natural calamities and atrocities committed against the Irish community. It is quite ironic that the only time they enjoy talking is when they discuss their death . The ambiance of the play is quite claustrophobic as it takes place in a confined, darkly lit environment. The gray walls of the room are analogous to the sleepy town of Leenane, which breaks the usual conception of Ireland being associated with greenery and hills.This gives the viewer an unsettling feeling and conveys a sense of helplessness that haunts the play’s main characters. The other two characters in the play are Pato and Ray Dooley who happen to be brothers. Pato is a well-mannered gentleman who is sick of working in England for low wages and plans to go to America to try his luck there. He is instantly is attracted to Maureen as he expected every little. This made Maureen to be overjoyed over the prospects of being together with Pato and getting a second chance in life.On the other hand, Ray is a brash and irresponsible young man, but nonetheless amusing. This element of the play shadows on the restless youth of rural Ireland. The youth in Ireland apparently have only two possible choices; they would have to either rot their lives in boredom. or seek greener pastures in London. Although immigrating into England was not the easiest task in the world, it was their only hope to flee from poverty. The two brothers represent the two equally helpless groups of the rural youth in Ireland.This theme is universal since it can very easily be related to almost anyone living in any rural part of the world. Mag relentlessly tries to disrupt Maureen and Pato’s chances of falling in love, fearing solitude. Pato tries to pacify the situation between Maureen and Mag by talking to them, and gains Maureen’s respect. Maureen’s initial physical relationship with Pato was a result of several factors; it was due to sexual repression caused by Ireland’s ridiculously strong moral code and she also wanted to go against her mother for once in her life.However, she eventually falls in love with Pato and longed to be with him. Maureen’ s final ray of hope gets shattered as Mag’s purposely lets out certain sensitive information about their family. Mag also unscrupulously destroys a letter written by Pato which asks Maureen to come with him to America. Since Maureen does not get her hands on the letter on time, she does not get the opportunity to leave Leenane and unite with Pato. Ray inadvertently plays a role in the disaster that Mag plans to prevent Maureen and Pato from getting together.The violent unfolding of events, her medical history, Mag’s death and the grief of not being with Pato forces Maureen to go into a state of chronic depression and eventually turns into the person she dreaded most, her mother (Chang 2001). Mag was not only her daughter’s captor but also a captive of her own lifestyle and choices. Although Mag might seem like the root cause of the disaster, she was also barely a victim of the human condition. Maureen being forced to take care of her mother is a motif to Ireland ’s culture where love plays second fiddle to family responsibility.Maureen could not leave her old mom alone because she grew up on Irish values that condemned people leaving their elder alone during old age. The world needs to view Mag’s character as a self-indulgent parent from Ireland’s cultural perspective. In the rural parts of Ireland, children were raised merely to be additional hands in the family workforce, contrary to the western world’s perception of children being objects for showering love and care (Cobbe 2008).Since love is not a big part of the practical Irish life wherein arranged marriages are still the norm in certain areas, it gives the Irish another reason to escape to England. Also, the violent scenes in the play are not only an indicator of the true domestic violence that has become commonplace in the day-to-day lives of Irish people, but also a signifies that the petty fights that we as citizens of the world go through in the name o f war and so on (Gonser).Like love and hate in human relationships, there is a fine line separating tragedy and comedy in plays. What ‘the Beauty Queen of Leenane’ successfully does is strike a fine balance between the two elements, making it quite engaging albeit intense. Ultimately, the play is a strong cultural satire of sorts that showcases rural Ireland’s way of life to the rest of the world. One could interpret this play as ironical for relating the lack of economic wealth to the people’s lives devoid of happiness, thereby criticizing the spate of our modern soulless existence.Beyond the dark humor is a darker message signifying that the worst of human qualities can very easily come out under suitable circumstances. ‘The Beauty Queen of Leenane’ is a play that makes us look past the obvious and think about things that we usually avoid because they are too complicated and stressful. However, these kinds of plays do remind us of the true n ature of human beings that lies dormant behind years of cultural training. Also, Maureen growing old and turning into her mom is a classic case of the vicious cycle of life.Reference: Chang, E. (2001, May 7). Theatre: The Beauty Queen of Leenane. Retrieved 27 June 2008, Cobbe, E. (2008, June 20). Review – The Beauty Queen of Leenane. Austin Chronicle. Retrieved 27 June 2008, Gonser, J. â€Å"Welcome to McDonaghland – About Language, Biscuits, and a Certain Taste for Aussie Soaps†. Retrieved 27 June 2008,

Workbook Role of the Health and Social Care Worker

Following extensive consultation with the public, the Department of Health published in 2007 the seven outcomes that people expect from their health and adult social care services. These are – Improved health and emotional well-being; Improved quality of life; Making positive contribution; Increased choice and control; Freedom from discrimination and harassment; Economic well-being; and Maintaining personal dignity and respect The role of the worker can be identified as: Assessment Skills usually the care plan. The aim of the care plan is to assess the needs and risks of the person concerned and make appropriate plans Reviewing/ Evaluating Skills Is a continual process as people's needs and wants change.You will be able to check / measure that the care plan objectives are being met by setting target dates to evaluate what the person has been able to achieve and what needs to be adapted in the care plan and objectives Listening Skills Listening is an important part of communica ting with others. To listen implies that the listener hears, pays attention to and responds to the person. Negotiating Ski ASS The purpose of negotiation is to resolve situations where conflicts have arisen. The aim of a win-win negotiation is to find a solution that is acceptable to both parties and leaves all involved feeling that they have won – in some way – once the negotiation has finished. It is important that the most vocal do not always have their way. Recording Skills Making notes, writing reports, emails, Effective Communication Most communication is non-verbal.People can read visual clues and rely on instinct even if you say the opposite, so if a service user asks you a question, e honest -? your body language will reveal the truth. Team Work Team work is essential in social and health work practice. No one can support someone effectively without others. There is no ‘I' in team Technical Skills These can range from using computers to craft work. Work practice can vary, you need to be flexible and constantly willing to learn Research Skills These skills are increasingly important. You will need them to continually develop your learning Organizational Skills A disorganized person may be creative but will not get very far if they miss the deadline (and visit time) or do not complete the work PersonalPresentation People do judge by first appearances! Always dress appropriately for work and be clean and tidy 4222-206/1 – Understand working relationships in Health and Social Care The working relationships between care staff and the people who they provide care for is critical for their health and wellbeing – Relationships come in very different shapes and sizes. There are relationships between friends, family members, colleagues in outside organizations and the professional relationship between colleagues and service users. The relationship between a worker and a service user should be a supportive professional relations hip. What does this mean?What are the differences between the personal relationships you have with close personal friends & family and those relationships you have with those people you provide care for and other professionals you work with. In some instances the relationships can be quite similar in that they involve helpfulness and working together. In a professional relationship you have a task/goal (I. E. Providing personal care etc. ) that you are working together to complete and achieve. In a personal relationship the ultimate goal is happiness and building that spiritual connection between yourself and your significant other. This is a topic you should discuss with others and relates mainly to what can be seen as the boundaries that you should not cross.The codes of practice for Social Care workers provides a list of statements that describes the standards of professional conduct and practice required for social care workers as they go about their daily work: Social Care work ers must: Protect the rights and promote the interests of service users and careers Strive to establish and maintain the trust and confidence Of service users and careers Promote the independence of service users whilst seeking to ensure hat their behavior does not harm themselves or other people Uphold public trust and confidence in social care services; and Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills. Developing Relationships The first step in developing effective working relationships is identifying those people who you are dependent on to get your work done and those who are dependent on you. Where you are dependent on each other this is called interdependence. Working on these relationships will give you a big return as there is the likelihood that support provided will be reciprocated.Developing good working relationships relies on a number of things Good effective communication – an abili ty and willingness to talk and to listen with an open mind, what another person says if generally what they believe to be true, if you disagree ask questions to clarify Trust – This is crucial in developing long term relationships, how far do you trust the other person and what will need to happen or not happen for this to be developed? Mutual Expectations – What are the expectations each person has about the relationship, what mutual goals and targets does each person have? 4222-206/2 – Work in ways that are agreed with the employer In order to ensure that your employer is able to deliver the service they have agreed with the service user it is important that you understand what is expected of you. At evidence reference 2 you are asked to review your role and responsibilities and the policies and procedures which you need to operate by.Your employer is expected to: Provide flexible, personalized and responsive service Put people at the centre of everything you do Have high levels of specialist expertise and customer satisfaction Invest time in recruiting the right people for the right jobs Provide extensive staff training and support. If you feel that any Of the above is not in place which is inhibiting you doing your job you should talk to your employer to discuss how improvements can be made. Once set of guidelines that we can follow to guide the way we work is our values: Values guide your work, relationships and life. Values are a person's principles, beliefs or standards by which they live. They would consider these to be priorities for them in their lives, e. G. Pending time with people, being honest, being punctual, being conscientious, assisting people who are in difficulties etc. Everyone has different and attitudes which ill be important to them depending on their background and upbringing. We are not born with values/attitudes but acquire them throughout our childhood, I. E. Through school, friends, family peer group etc. Throu gh our life experiences we are more than likely to change our values. For example, we may have been brought up in a strict religious household taking on those values but as we grow and mature and think about those particular values we may not want them for our lives in the future and take on other values.On the other hand we may prefer to live by those particular values – We all have o make these sorts of choices / decisions for our lives. Enabling service users to make a choice for their lives means putting the Health and Social Care Values into action. As workers everything we do is influenced by our own values. There are a number of Health and Social Care Values detailed below which you must adhere to, if any of your own values conflict with these it is important that you do not allow these to influence how you work. If you have conflicting values take an opportunity to talk to you manager and / or colleagues to find out how these can be reconciled. Health and Social Care Values Value What this means IndividualityNeeds of service users should be tailored specifically for their circumstances / needs / wants / dreams / aspirations, for example, if a person requires a particular meal associated with their beliefs these should be provided. However do not make assumptions always check. Identity Recognize that service users have their own opinions / thoughts / views about things. They will have had many life experiences and these should be acknowledged and valued Rights and Responsibilities Each service user has rights for example to attend their own place of worship, just because it may be ‘inconvenient' is not a reason why We shouldn't meet their rights. They also have rights to change their mind about something.Workers need to encourage them to exercise these rights and encourage responsibility to act within the law and moral responsibilities. Choice There needs to be recognition of the service users ‘right to make their own choices', to exp ress and select what they want and the benefits of this. That everyone is entitled to be given full and thorough information in order to make an ‘informed choice' as to what they want / need. Privacy Every worker needs to understand how to avoid intrusion such as the need for permission to enter the room of a service user and to protect their arsenal space. If visitors arrive at the residential / nursing home they do not have the right to see the resident's room without permission from the service user – it is their home.Inclusion Being part of the mainstream of society is something most of us take for granted. We go to work, look after our families, visit the general practitioner / dentist, use transport, and go to the swimming pool or cinema. Inclusion means enabling and encouraging the service users to do the ordinary everyday things in life, making use of the mainstream services and for them to be fully included in the local community. Independence Recognition that the service user should be encouraged and enabled to do things for themselves. This will enable them to feel involved and continue to practice their skills. The result of this would give them a feeling of being involved.If everything is done for the person they lose their skills, self- confidence and sense of self Dignity Every worker needs to have an understanding of importance Of preserving the service users dignity especially when intimate tasks are being provided. Dignity is closely connected to a person's sense of self-worth. For example, if someone is being assisted to have a bath then the bathroom door should not e left open and as soon as the person is out of the bath, towels need to be put around them so they are not left feeling vulnerable. Respect Every service user of whatever age, disability, race, gender, class, sexual orientation, belief system, etc. Needs to be treated with respect, fairness and dignity, for example, demonstrating to the person that they are very imp ortant and that you value them.This means that they are spoken to as an adult with a kind and thoughtful approach. Working in Partnership It is very important to work in partnership with the service user, their family / friends and with relevant agencies. Every worker needs to take on board the wishes of the person they are supporting, their family / friends and other agencies but the wishes of the service user is the most important. Citizenship The government is committed to enforceable civil rights for everyone in society in order to eradicate discrimination in society. Everyone has a right to a decent education, to grow up to vote, to marry and have a family and to express their opinions with the help and support to do so where necessary. 222-206/3 – Work in partnership with others One of the Health and Social care Values is Working in Partnership' which means that workers need to work in partnership and form effective working relationships with service users, careers, fam ily/friends, advocates, colleagues/ manager and staff from other agencies. ‘Unpaid careers' refers to family members who support a relative. ‘Significant others' means anyone who is significant to the service user they are supporting. Every worker needs to take on board the wishes of the person they are working with, their family and other agencies but the wishes of the person they are supporting should be the most important. It is very important that the service user maintains contact with their friends/ Emily, advocates who may speak on their behalf and significant others. If the service user is in residential/nursing home care/hostel etc. Then regular contact should be encouraged.The service user needs to know they are still part of a family, have friends and have not been abandoned, e. G. The need to belong (Moscow). The family may want to be involved in the support Of the service user, I. E. Personal care such as bathing or taking the person shopping, church etc. It is worth exploring with the service user and family members/friends about how they would wish to be involved and encourage this. Workers should assist the service users in any way possible to maintain these relationships by providing, for instance, a warm welcome and refreshments when visitors arrive etc. This will result in the service users feeling valued, as well as their visitors and also helping to maintain the relationships.